Frequently Asked Questions
Everything you need to know about your moon+star experience.
What is the typical shipping window for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label for your exchange or refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes range from fitted to oversized, we recommend checking the 'Fit Notes' section for individual garment recommendations.
Are your garments ethically manufactured?
Yes, at moon+star, we prioritize sustainability and fair labor. All our pieces are produced in certified factories that ensure safe working conditions and fair wages for all artisans.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Afterpay and Klarna.
How should I care for my moon+star pieces?
To maintain the longevity of our fabrics, we recommend cold machine washing on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner seam label of every garment.